Position Summary:

The Assistant Center Director works closely with the Center Director and helps to oversee the entire center’s day-to-day operations run efficiently and effectively to ensure an excellent experience for our clients, volunteers and staff.

Specific Requirements:

1. Associate or Undergraduate degree preferred or relevant work experience with paid and
   volunteer team members (medical or community health clinical environment is an asset.)
2. Detailed, highly organized, analytical and process/procedure inclined in a fast-paced
   environment with the ability to suggest improvements to center life and client
   experience, with a passion for continuous improvement.
3. Excellent time management and ability to multitask and prioritize work.
4. Excellent team building skills leading the team professionally and spiritually.
5. Active listener, highly observant, and excellent communicator, with effective negotiation
   and conflict resolution skills.
6. Demonstrates a strong work ethic and persistently navigates towards goals and
   objectives.
7. Self-starter, who is strongly motivated by goals yet has the emotional intelligence
   necessary to be patient and sensitive while building strong relationships.
8. Bilingual Spanish/English desirable.

Key Job Duties/Tasks/ Assignments:

1. Support Center Director in providing leadership and oversight of daily operations as
   assigned.
2. Fulfill the role of the Center Director in their absence, whether short or long-term basis.
3. Assist in the responsibilities of the Center Coordinator and Center Administrative
   Assistant when necessary.
4. Assist in training center volunteers during the Volunteer Training Seminar and provide
   on-the-job training so that the advocate can be released to see clients.
5. Coach, monitor, encourage, support and provide ongoing training to center volunteer
   advocates during their time at Choices.
6. Provide necessary input for advocates in helping to make a plan for each client
   through midpoint checks.
7. Keep the Center Director informed on all potential operational and service issues and
   improvement opportunities within the Center.
8. Assist Center Director when necessary in reviewing and locking notes.
9. Attendance and representation at appropriate Choices events, meetings, celebrations,
   etc.
10. Help to provide spiritual leadership within the center leading devotional and prayer
    times when called upon by the Center Director.
11. Solid understanding of policies and procedures to ensure daily adherence within the
    center to serve with excellence.
12. Know the process and assist in mandatory reporting issues that arise with client
    interactions.
13. Ensure adequate supply of inventory for office and center supplies, and client
    materials.
14. Conduct interviews with the Center Director for volunteers and staff candidates and
    provide feedback on those candidates.
15. Help manage daily staffing of paid and volunteer team members to ensure optimal
    operation of the center in relationship to client appointments.
16. Help regularly review productivity and make staff adjustment recommendations to the
    Center Director based on client appointment flow.
17. Recommend to Center Director facility maintenance and upgrades.
18. Be fully trained and maintain skills to be an effective client advocate within the center
    in order to provide client advocacy to Likely to Carry, Abortion Vulnerable and Abortion
    Minded women as needed.
19. Assist in working with partner organizations (churches, social services, adoption
    agencies, etc.) to stay up-to-date and help provide necessary referral services for
    clients.
20. Interact with medical team members in the center to build a collaborative team
    environment among non medical and medical personnel. Communicate with the
    Center Director and/or Director of Nursing regarding medical opportunities or
    challenges within the center.
21. Help oversee client confidentiality, records, documentation, and handling of all client
    cases.
22. Assist in the oversight of center security and coordinating with corporate staff to
    ensure appropriate processes and procedures are followed.
23. Regularly interacts and collaborates (at times working in other centers) as assigned by
    Center Director with other Choices Centers counterparts to build team approach and
    ensure consistency and best practices are shared among centers.
24. Participate in weekly and monthly staff meetings.
25. Additional duties and projects as assigned